CATS Introduces New Mobile Payment App, Making It Easier To Buy Passes

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Charlotte Area Transit System is making it easier for riders to buy passes for the LYNX Blue Line with the introduction of the CATS Pass mobile app.  The app is currently available and ready for use on smartphones with a few simple steps. Initially, CATS Pass is available for use on the LYNX Blue line.

Step 1 – Visit Google Play or Apple App Store to download the CATS Pass app.

Step 2 – Register.

Step 3 – Buy a pass.

“Our goal with the CATS Pass mobile app is to make riding transit more convenient through use of technology, and this new app allows customers to purchase passes anytime, anywhere with their smartphone,” said CATS CEO John Lewis.  “It also allows CATS to ensure that all of its mobility options and technology innovations are accessible to all of our customers.”

More than 25 percent of Mecklenburg residents do not have access to traditional banking services, and even though they have a smartphone, they cannot participate in traditional mobile app purchase programs.  The new CATS Pass app provides the transit industry’s first-ever Cash Wallet, allowing customers to load cash on their CATS Pass app and use the funds to purchase passes as needed.  Customers with a credit or debit card can also associate it with the PCI compliant app to purchase passes securely.  Initially, customers can load cash on the mobile app’s cash wallet by visiting the information kiosk at the Charlotte Transit Center located at 310 E. Trade Street. Future phases plan on allowing funds to be loaded at other retail locations across the region.

“CATS Pass is the first transit mobile payment app in North America that provides a cash wallet feature for customers that don’t have traditional banking relationships,” Lewis said. “The cash wallet will be especially important during Phase 2 of the mobile app as we provide customers with first-mile/last-mile options, like Uber and LYFT, to complete their trip if CATS does not provide service to a particular area.”

The pass must be activated before boarding LYNX and used before it expires. Riders should show their active pass on their smartphone if a fare inspector asks to see it.  If they are transferring to a bus they must show it to a bus operator.

Click to view a video tutorial of the app.

CATS Pass is a pilot project in conjunction with Passport, Inc., a local Charlotte technology company located in historic Southend.

For more information on CATS Pass and other CATS mobile apps, visit ridetransit.org.

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