DSS Transportation Changes for Better Service

The Mecklenburg County Department of Social Services (DSS) will be making changes to its existing transportation service for senior citizens (60 years and older) and Medicaid customers, effective August 1, 2010. These changes are necessary to continue to provide vital transportation services in a cost effective, safe manner.

Seniors and Medicaid Transportation recipients who are eligible for DSS Transportation Services will no longer be able to take taxi cabs as a primary mode of transit, but will need to use the Charlotte Transportation System’s (CATS) fixed route bus or rail service. Those wishing to use this service will be able to obtain a bus pass at the CATS Transportation Center located at 310 East Trade Street. Bus passes will cost $10.00 each month for persons participating in the Senior Transportation program. There is no cost for Medicaid customers.

“We have made this transition to bus passes in order to use transportation dollars efficiently while at the same time making more transportation options available to more eligible residents,” said Rodney Adams, Services for Adults division director. “Through a coordinated effort, DSS and CATS leadership are working together to provide more efficient, coordinated transportation services to Mecklenburg County citizens.”

Residents who feel that they are unable to ride the bus due to disability will be required to undergo assessment by CATS Special Transportation Services. If they are determined unable to ride the bus, they will be able to use the Mecklenburg County Transportation System van or a contracted provider.
Residents with questions can call 704-336-4547 or go to www.MecklenburgCountyNC.gov for more information.

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