Charlotte – Lynn Daniel, president of The Daniel Group and an expert in strategic business planning, research, and service quality management programs, has joined the board of directors for public radio station WFAE 90.7 fm.Daniel previously worked with WFAE to develop its strategic plan in response to rapid technological changes in the broadcast industry. Daniel helped the staff revise the station’s mission statement and pinpoint the values that drive WFAE’s priorities. As a result, the station accelerated its plans to rebuild its web site and offer streaming audio. This move provided a way to offer services to younger listeners and those across the nation. “We are delighted to have Lynn’s expertise in bringing organizations up to even higher levels of performance,” says WFAE President and General Manager Roger Sarow. “He’s also an ‘early adopter’ of our new transmission technology, HD Radio, and has paid special attention to the future of public radio.” WFAE 90.7fm is a non-profit public radio station, licensed to the University Radio Foundation Inc. With 90.3 in Hickory, 106.1 in Laurinburg and 93.7 in Southern Pines, WFAE serves over 200,000 weekly listeners in the Central Piedmont with an award-winning mix of local, national and international news, and entertainment programs from National Public Radio, American Public Media and Public Radio International. The Daniel Group, in Charlotte, N.C., provides customer loyalty strategy, customer retention, and customer loyalty research services to clients across the country. Its services are designed to help companies find new customers and strengthen connections with existing ones. For more, see http://www.thedanielgroup.com, call 877-967-4242, or email firstname.lastname@example.org.